Some private information, such as your name, may appear in the log. Please don't post screenshots of log messages-post the text. Please don't indiscriminately dump thousands of lines from the log into this discussion. A few dozen lines are almost always more than enough. When posting a log extract, be selective. The log contains a vast amount of information, almost all of it useless for solving any particular problem. Paste into a reply to this message by pressing command-V. Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.Ĭopy the messages to the Clipboard by pressing the key combination command-C. If you don't see that list, selectįrom the menu bar at the top of the screen.Įach message in the log begins with the date and time when it was entered.
If it isn't, selectįrom the log list on the left. The title of the Console window should be All Messages. Click Utilities, then Console in the icon grid. The application is in the folder that opens. ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. Select it in the results (it should be at the top.) ☞ Enter the first few letters of its name into a Spotlight search. Launch the Console application in any of the following ways: If you have only one user account, you are the administrator. These instructions must be carried out as an administrator. When you have the problem, note the exact time: hour, minute, second. If you’ve forgotten the password, you will need to reset it before you begin.Īfter testing, restart as usual (not in safe mode) and verify that you still have the problem.
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You must know your login password in order to log in. The login screen appears even if you usually login automatically. The next normal startup may also be somewhat slow. Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models.
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Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. You must hold down the shift key twice: once when you turn on the computer, and again when you log in. Start up in safe mode and log in to the account with the problem. The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.ĭisconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Don’t be disappointed when you find that nothing has changed after you complete it. Please read this whole message before doing anything.
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